Minerva Data customers have access to 24x7x365 online support offered at no additional charge, our staff will respond promptly to any case lodged and try to address your case within the accepted service level agreement.
Minerva Data utilize diverse hosting platforms worldwide, all of our cloud providers have to deliver at least 99.9% up-time service; accordingly we provide an SLA of a minimum of 99.9% up-time.
The SLA does not include planned maintenance and upgrade time.
Our SLA translated simply to an outage of less than 1.44min/24h or 8h/year for any cloud service we provide to our customers worldwide.
Security is our highest priority and we take all reasonable steps to design and build our services to comply with the industry highest standards of security.
All customer specific data stored in dedicated database and no sharing of data between any two customers happens at all.
Backups replicated to different physical locations, every backup on its own physically distinct, independent infrastructure, and is engineered to be highly reliable.
Users can download backups of their up-to-date data at any timeDisaster Recovery Customer Policy