Product Catalogue

Introduction

In today's digital age, the importance of leveraging technology to streamline the recruitment process and case management of health professionals cannot be overstated. Our comprehensive system, designed to optimize the recruitment journey, has the power to transform your hiring process, increase efficiency, and ensure a seamless application experience for potential health professionals.

Overview 

Our Health Professional Recruitment and Case Management System is a robust, user-friendly, and sophisticated tool designed specifically for recruiting, tracking, and managing health professionals. It is a platform tailored to meet the unique needs of the healthcare industry, providing an end-to-end solution that aids in sourcing, engaging, and onboarding qualified professionals.

Applicant Tracking System (ATS)

Our platform comes with a robust Applicant Tracking System. This feature automates the recruitment process right from job posting to onboarding the applicant. The ATS keeps track of all applicants and stages in the hiring process, eliminating the need for manual tracking and minimizing the risk of losing potential candidates in the process.

Recruitment and Case Management 

The case management system allows you to follow up on every application from start to finish. It offers comprehensive reports on each applicant, ensuring that no critical information is lost. Each case can be tracked in real-time, which helps in making informed decisions at every stage of the recruitment process.

Flexible enough to allow complex tasks to ensure the customer business processes are supported by the workflow, the case management system allows you to follow up on every application from start to finish. It offers comprehensive reports on each applicant, ensuring that no critical information is lost. Each case can be tracked in real-time, which helps in making informed decisions at every stage of the recruitment process.

 

Progress Application Form

One of the unique features of our system is the Progress Application Form. Recognizing that applying for a health professional role can be a substantial undertaking, we've designed our application form to respect the time and effort of our applicants.

The Progress Application Form allows applicants to fill in their details at their own pace. Applicants can start the application process, save their progress, and come back to it whenever they are ready. This way, they can complete the application in multiple sittings without having to worry about losing any information they've already entered.

The form is also intuitive and user-friendly, guiding the applicants through each step of the process. It even provides helpful tips and clarifications, ensuring that applicants understand what information is required.

What's more, applicants can easily review, edit, and update their details at any point before submission. After submission, the system updates applicants on the status of their application in real time, keeping them informed and engaged throughout the recruitment process.

 

Reference Requests and Referral Management

Our Clinical Recruitment and Case Management System also streamlines the process of obtaining references for potential candidates. With just a few clicks, recruiters can send out automated reference requests to the provided referees. This feature allows you to gather valuable insights about the candidate's previous performance and compatibility with your organization, thus facilitating an informed hiring decision.

Moreover, the system also tracks the status of each sent request, so you're always up-to-date with which references have responded and which haven't. This enables a quick follow-up when necessary, ensuring no delays in the recruitment process.

Additionally, our system excels in referral management. When an existing employee refers a potential candidate, our platform automatically tracks the referral, linking it back to the referring employee. The system also follows the progress of the referred candidate throughout the recruitment process, providing real-time feedback to the referrer. This transparency boosts employee engagement in the referral program, promoting a culture of involvement and recognition within your organization.

 

Applicant Portal, Web-Based and Mobile-First

Our system is committed to providing a user-friendly, accessible, and efficient experience for all job applicants. That's why we've developed the Applicant Portal - a web-based, mobile-first interface that puts the power of the application process in the hands of the applicants.

Accessible anytime, anywhere, the Applicant Portal has been designed with a mobile-first approach to ensure optimal performance and user experience on smartphones and tablets. This makes it easy for applicants to check their application status, receive notifications, and communicate with the recruitment team, all on the go.

The portal not only allows applicants to manage their application process efficiently but also fosters satisfaction and loyalty. It enables users to have full control and transparency over their application, making them feel valued and respected.

Through the Applicant Portal, job applicants can:

1.  Complete the Progress Application Form at their own pace, with the ability to save, resume, and restart at any time;
2. Receive timely notifications about their application status;
3. Respond to reference requests; and
4. Communicate directly with the recruitment team.

By providing a seamless, convenient, and flexible experience, our Applicant Portal ensures that the recruitment process is as stress-free and satisfying as possible, enhancing the likelihood of applicant retention and loyalty.

 

 

Simple design and mobile first modules

Minerva Data adopts responsive web design to make the case management and recruitment software pages to fit the screens of different devices automatically, displaying the content in a way that people feel comfortable, this capability reduces users’ operations like panning, zooming and scrolling when using the different modules and pages in the ERP to ensure usability and satisfaction all time.

 

 

Technology

Minerva Data human resource, case management and recruitment solution is based on simple technology architecture to ensure high level of flexibility and scalability, the simple architecture contributes to more secure services, faster implementation and higher portability across different platforms.

The following diagram describes Minerva Data digital service high level architecture and the standard cloud service deployment on Amazon Web Services (AWS).

 

 

Elastic Load Balancing

Elastic Load Balancing (ELB) automatically distributes the incoming traffic across multiple application servers and IP addresses in more availability zones,  ELB monitors the health of its registered targets, and routes traffic only to the healthy targets and scales the load balancer capacity automatically in response to changes in incoming traffic.

Minerva Data ELB distributes workloads across multiple compute resources to increases the availability and fault tolerance of the web services and cloud products.

Elastic Computing Resources

Minerva Data uses scalable computing capacity in the cloud to scale up and handle changes in requirements or spikes in popularity, reducing any down time due to heavy loads on the cloud services.

Multi-Deployment Relational Database

Minerva Data deploys primary databases and synchronously replicates the data to different databases in different locations, when database failure detected, Minerva Data services automatically failover with automatic database failover that completes as quickly as 60 seconds with zero data loss and no manual intervention.

Integration

Minerva Data digital services provide Web APIs Application Programming Interface (API) endpoints to integrate with other digital services by publishing and consuming events on the API's endpoints.

Web APIs are services accessed from client devices (Desktop, Server, Mobile Phone, Laptop, etc.) using the secure Hypertext Transfer Protocol (HTTPs), Minerva Data Web APIs are RESTful and implements the standard GET and POST. HTTP requests are used to access data or resources in the web application via URL-encoded parameters. Responses are generally formatted as either JSON or XML to transmit the data

Application Programming Interface (API)

Minerva Data has more than 1,300 API's endpoints to enable robust and asynchronous integration, with HTTPs requests made to a resource located on the server using the Unique Resource Identifier (URI) to receive the payload formatted in JavaScript Object Notation (JSON), this type of communication ensures fast performance, reliability, and the ability to scale end extend the digital services capabilities without affecting the system at run time.

 

Communication

Minerva Data implements a secure unified communication system to deliver notification to the system users, all communication messages are captured by the system audit trail.

• Application Instant Messages via secure WebSocket protocol, WebSocket protocol was standardised by the IETF as RFC 6455 in 2011;
• Email Services via TLS/SSL based communication with encrypted data;
• SMS with encrypted data; and
• Web Push Notification with encrypted data based on the Voluntary Application Server Identity Key (VAPID).

 

Cybersecurity

Protect the Applicant sensitive information

We protect the  human resource, case management and recruitment online service and solution by implementing the NIST Cybersecurity Framework (NIST CSF) to protect all cloud services regardless of the technology used to power these services.

Created and established by the US National Institute of Standards and Technology (NIST), the framework addresses the lack of standards when it comes to cybersecurity and provides a uniform set of rules, guidelines, and standards for organisations to use across industries.

NIST Cybersecurity Framework is widely considered to be the gold-standard for building a cybersecurity program, by acting as a top-level security management tool that helps assess cybersecurity risk across the organisation.

NIST cybersecurity framework is a powerful framework to organise and improve Minerva Data cybersecurity program. Comprehensive guidelines and best practices to help our engineers to build and improve our cybersecurity state. The framework puts forth a set of recommendations and standards that enable us to be better prepared in identifying and detecting cyber-attacks, and also provides guidelines on how to respond, prevent, and recover from cyber incidents.

 

 

Minerva Data implements the 5 Core Functions of NIST Cybersecurity Framework as per the following section.

Human Resource, Case Management and Recruitment  Cybersecurity Identification

Since 2006 and before the NIST time, Minerva Data has developed the following to identify the digital assets to be protected:

• Robust Configuration Management Database (CMDB) for all data, personnel, devices, systems, and facilities that enables the digital services to achieve business purposes are identified and managed consistent with their relative importance to business objectives and our risk strategy.
• Awareness of the business environment, Minerva Data motivation and mission, objectives, stakeholders, and activities are identified and prioritised; to inform Minerva Data cybersecurity roles, responsibilities, and risk management decisions.
• Clear governance with the associated policies, procedures, and processes to manage and monitor Minerva Data legal, risk, and operational requirements to inform the management of cybersecurity risk.
• Comprehensive Risk Assessment contributed to the understanding of the cybersecurity risk to the corporate and customers operations, including the significant impact on the clinical data and patient health and safety; and 
• Risk Management Strategy to support long term risk decisions.

Human Resource, Case Management and Recruitment  Cybersecurity Protection

Minerva Data developed and implemented the following safeguards to ensure delivery of critical infrastructure services to our customers:

• Fine-tuned permission and access control to ensure access to digital assets and associated facilities is limited to the authorised staff of Minerva Data;
• Awareness and training program, Minerva Data personnel and partners are provided cybersecurity awareness education and information security-related induction;
• Data Security: Health, clinical and Patient Information and records are managed consistent with Minerva Data risk strategy to protect the confidentiality, integrity, and availability of information.
• Processes and procedures to maintain and manage the protections of information systems and digital assets; and
• Robust technology to ensure the security and resilience of systems, consistent with Minerva Data policies, procedures, and agreements.

Human Resource, Case Management and Recruitment  Cybersecurity Detection

To identify the occurrence of any cybersecurity event on our digital services, Minerva Data has developed and implemented the following activities:

• Anomalies and Events Detection, to detected in a timely manner and to forecast the potential impact of events.
• Security Continuous Monitoring on all Minerva Data cloud instances; and 
• Detection processes testing to verify the effectiveness of protective measures including network and physical activities.

Human Resource, Case Management and Recruitment  Cybersecurity Response

Minerva Data has developed and implemented the following to respond to any detected cybersecurity incident:

• Response Plan, automated ITIL based set of action to execute and maintain related processes and procedures to ensure timely response to detected cybersecurity events.
• Robust Communications Channel with internal and external stakeholders to inform the cybersecurity events;
• Mitigation activities to prevent expansion of the cybersecurity incident;
• Improvements knowledge base to incorporate lessons learned from current and previous response activities.

Human Resource, Case Management and Recruitment  Cybersecurity Recovery

In the case of successful cybersecurity attack and upon the compromise of any digital services, Minerva Data has developed and implemented appropriate activities to restore any capabilities or services that were impaired as per the following:

• Recovery Plan, processes and procedures to be executed and maintained to ensure timely restoration of systems or assets affected by cybersecurity events.

 

Data Security, Isolation and Data Encryption